privacy policy

Last updated: November 12th 2026

Kiera Henderson Coaching (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit www.kierahendersoncoaching.com, contact us, book coaching services, or express interest in our wellness retreats.

Kiera Henderson is responsible for overseeing our privacy practices. You can contact her using the details at the end of this policy.

Information We Collect

We collect personal information that you choose to provide, including:

Your name, email address, and telephone number when you contact us.
Messages, questions, and other information you submit through our forms or correspondence.
Appointment details and information needed to arrange coaching services.
Your email address and communication preferences when you join our retreat interest list or subscribe to updates.
Billing and transaction information when you purchase services.
Personal information you voluntarily share in connection with coaching, such as your goals, circumstances, and support needs.

Please avoid sending sensitive health information or personal information about other people through the website’s general contact form.

Our website and its service providers may also collect technical information, such as your IP address, browser, device information, pages visited, and interactions with the website.

How We Use Your Information

We use personal information to:

Respond to inquiries and communicate with you.
Schedule, deliver, and administer coaching services.
Process payments and maintain necessary business records.
Send appointment confirmations and service-related messages.
Share retreat announcements or other marketing communications when we have your consent or another lawful basis.
Maintain, secure, and improve the website.
Meet legal obligations and address disputes.

We limit collection to information reasonably needed for these purposes. If we wish to use your information for a new purpose, we will explain that purpose and obtain additional consent where required.

Consent and Your Choices

We obtain consent for the collection, use, and disclosure of personal information where required by applicable law. Depending on the information and circumstances, we may request consent through a form, an agreement, or another clear notice.

You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain if withdrawing consent affects our ability to provide a requested service.

Visiting this website does not, by itself, constitute consent to receive marketing emails.

Email Updates and Retreat Announcements

If you subscribe to updates or join our retreat interest list, we use your information to send the communications you requested.

You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not prevent us from sending necessary messages about an existing booking, payment, or service.

Cookies and Website Technologies

Our website is hosted on Wix. Wix and other enabled website services may use cookies and similar technologies to support website functionality, security, preferences, and usage measurement.

Where consent is required for non-essential cookies, we will request it before enabling those technologies. You can manage available choices through the website’s cookie settings, where provided, and through your browser settings.

Blocking certain cookies may affect website functionality.

You can learn more about Wix’s practices in the Wix Privacy Policy.

Coaching Information and Confidentiality

Personal information shared in connection with coaching is treated as confidential, subject to applicable law and the terms of your coaching agreement.

We limit access to people and service providers who need the information for an authorized purpose. Where a legal exception requires or permits disclosure, we limit the disclosure to what is appropriate in the circumstances.

Any recording of a coaching session requires separate notice and consent.

Testimonials and Photographs

We obtain permission before publishing a client testimonial, photograph, or identifiable client story.

If you have provided permission and would like to withdraw it, please contact us. We will discuss what can be removed from channels we control. We may be unable to retrieve material already printed or copied by others.

Reviews you post directly on Google or another third-party platform are also subject to that platform’s policies.

Storage and International Processing

Our service providers may store or process personal information outside your province or outside Canada. Information processed in another country may be subject to that country’s laws and lawful access by its authorities.

We remain responsible for personal information under our control and take reasonable steps to ensure appropriate protection when service providers process it on our behalf.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining required records, meeting legal obligations, and resolving disputes.

Retention periods vary by the type of information and applicable requirements. When information is no longer needed, we securely delete, destroy, or anonymize it, subject to backup cycles and lawful retention requirements.

You may contact us for more information about retention periods applicable to your records.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.

No internet transmission or storage system is completely secure. Please consider the sensitivity of information before sending it through email or website forms.

If a privacy breach occurs, we will take appropriate steps to address it and provide notifications where required by law.

Your Privacy Rights

Subject to applicable law, you may request:

Access to personal information we hold about you.
Information about how it has been used or disclosed.
Correction of inaccurate or incomplete information.
Withdrawal of consent for certain uses.
Deletion of information we no longer need or are not required to retain.

Please submit requests in writing using the contact details below. We may need to verify your identity before responding.

We respond within applicable legal time limits. If we cannot fulfill a request, we will explain the reason and any available next steps, subject to legal restrictions.

Third-Party Links

Our website may link to social media platforms and other external websites. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information.

Changes to This Policy

We may update this policy to reflect changes to our services, practices, or legal obligations. The latest version will appear on this page with an updated date.

Where required, we will provide additional notice or obtain consent for material changes.

Contact and Privacy Concerns

For questions, access requests, corrections, or concerns about how your personal information is handled, contact:

Kiera Henderson
Privacy Contact — Kiera Henderson Coaching
Email: kierahendersoncoaching@gmail.com
Website: www.kierahendersoncoaching.com

Please contact us first so we can work to address your concern. You may also contact the Office of the Privacy Commissioner of Canada or another privacy authority with jurisdiction over your concern.